Terms of Service & Community Rules

General Community Rules All Users

Account Responsibility

You are responsible for maintaining the confidentiality of your account and password. All activities under your account are your responsibility.
Respectful Communication

Treat all members with respect. No harassment, hate speech, threats, or offensive language.
Security

Do not share your account credentials. Use strong passwords and enable 2FA when available.
No Fraudulent Activity

Any form of fraud, including chargebacks without valid reason, will result in permanent ban.

Buyer Rules & Guidelines Buyers

As a buyer, you agree to these rules when purchasing any product on our platform.

Product Verification

Verify product details before purchase. Read descriptions, seller rules, and reviews carefully.
Payment Authorization

You authorize payment for purchased items. Ensure you have sufficient balance before purchasing.
Account Download

Download purchased accounts immediately. We're not responsible for accounts lost due to delayed downloads.
Seller Communication

Communicate respectfully with sellers. Sellers have 24 hours to respond to messages.
Refund Policy

Refunds are only available through our dispute system. No refunds for downloaded accounts unless invalid.

Seller Rules & Requirements Sellers

As a seller, you must comply with these rules to maintain your store on our platform.

Product Quality

All accounts must be working and valid. Selling invalid accounts results in immediate suspension.
Accurate Descriptions

Product descriptions must be accurate. Include all relevant details and limitations.
Delivery Time

Instant delivery required. Ensure sufficient stock. Out-of-stock products must be disabled.
Customer Support

Respond to buyer messages within 24 hours. Provide support for purchased accounts.
Dispute Cooperation

Cooperate with dispute resolution process. Failure to respond may result in automatic refund.
Commission Fees

5% commission on all sales. Withdrawals processed within 2-3 business days.

Purchase & Transaction Rules Transactions

Secure Transactions

All transactions are secured by our escrow system. Funds are released only after delivery.
No Returns

Digital accounts cannot be returned once downloaded. Test accounts before purchase when possible.
Transaction History

Keep records of all transactions. Download receipts and save order details.
No Chargebacks

Unauthorized chargebacks result in permanent ban. Use dispute system instead.

Important: All sales are final. Ensure you understand what you're purchasing before completing the transaction.

Dispute Resolution Process Disputes

1

Direct Communication First

Attempt to resolve issues directly with the seller/buyer before opening a dispute.
2

Dispute Time Limit

Disputes must be opened within 7 days of purchase. No disputes accepted after this period.
3

Evidence Required

Provide screenshots, messages, and proof when opening a dispute.
4

Admin Decision

Admin decisions are final. Both parties must comply with resolution.
5

Escalation

Can invite admin to join dispute chat if parties cannot agree.

Platform Credits & Wallet Policy All Users

Please read this section carefully before adding funds to your platform wallet.

Virtual Platform Credits

All deposited funds are converted into virtual platform credits ("Balance") used exclusively to purchase digital services within the Hstock US marketplace. Platform credits are not a form of currency or electronic money.
Non-Refundable for Buyers

Once deposited, platform credits cannot be withdrawn or refunded to buyers. Credits are intended solely for purchasing digital services available on the platform. By depositing, buyers acknowledge and agree to this policy.
Seller Withdrawals

Sellers who have earned platform credits through legitimate sales may request a withdrawal of their earned balance, subject to identity verification, minimum thresholds, and our standard processing periods.
Escrow Protection

All purchase credits are held in a platform escrow and only released to the seller after successful delivery or after the dispute window has expired. In the event of a valid dispute, credits are returned to the buyer's platform balance.
Acceptance of Policy

By adding funds to your platform wallet, you expressly acknowledge that the deposited amount is converted to non-withdrawable virtual credits for use within this platform only, and that you have read and agreed to this Credits & Wallet Policy.

Prohibited Items & Activities Prohibited

Zero Tolerance: Listing or selling prohibited items results in immediate permanent suspension.

Account Rules & Termination Accounts

Violation Consequences

Rule violations may result in warnings, temporary bans, or permanent account termination.
Balance Forfeiture

Terminated accounts forfeit all balances. No refunds for banned accounts.
Appeal Process

Banned users may appeal via support email within 14 days of ban.
Rule Updates

We reserve the right to update these rules. Continued use means acceptance of new rules.

By using our platform, you agree to abide by these rules and terms of service.

Last updated: December 10, 2025

Community Rules & Terms